Welcome to the CLASSIC TIME LLC FAQ page! Here you will find answers to some of the most common questions about our products, services, shipping, and more. If you can’t find what you’re looking for, feel free to contact us directly at [email protected].
1. What products do you offer?
We specialize in high-heeled shoes for every occasion. Our product range includes:
- Evening Series: Gorgeous and elegant designs for special events.
- Commuter Series: Comfortable, practical, and stylish options for daily wear.
- Leisure Series: Fashionable and casual heels perfect for relaxed outings.
2. How do I choose the right size?
To help you choose the right size, we recommend checking our Size Guide available on each product page. If you’re still unsure, our customer service team is happy to assist you in finding the perfect fit. You can also contact us directly at [email protected] for personalized advice.
3. Do you offer international shipping?
Yes, we do offer international shipping to select countries. Shipping rates and delivery times will vary based on your location. Please contact us at [email protected] for more details on international shipping availability and costs.
4. What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you didn’t receive the tracking information, please contact us at [email protected].
6. How long will it take to receive my order?
Shipping times vary based on the shipping method you choose:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (next-day delivery after processing)
Processing time for all orders is typically 1-2 business days.
7. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100 within the United States. For orders under $100, standard shipping costs will be calculated at checkout.
8. How can I return or exchange an item?
If you’re not completely satisfied with your purchase, you can return or exchange your item within 30 days of purchase. The item must be unused and in its original condition. Please refer to our Return and Exchange Policy for more details on how to initiate a return or exchange.
9. How do I cancel or modify my order?
Once an order is placed, we aim to process it as quickly as possible. If you need to cancel or modify your order, please contact us at [email protected] as soon as possible. If your order has already been processed and shipped, we will not be able to cancel or modify it.
10. How do I contact customer service?
You can reach our customer service team through the following methods:
- Email: [email protected]
- Phone: 213-643-6833
- Live Chat: Available on our website during business hours.
Our team is available Monday to Friday, 9:00 AM – 5:00 PM PST.
11. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund, depending on the situation. Please provide photos of the damaged or incorrect item, and we will resolve the issue as quickly as possible.
12. How do I leave a review for a product?
We’d love to hear your feedback! After you’ve received your order, you can leave a review directly on the product page. Your review helps other customers make informed decisions and also helps us improve our products and services.
13. Are your shoes comfortable?
Yes! At CLASSIC TIME LLC, we prioritize both style and comfort. Our Commuter Series and Leisure Series are specifically designed with comfort in mind, so you can wear them all day long without sacrificing style.
14. What if the item I want is out of stock?
If an item is out of stock, you can sign up to receive a notification when it becomes available again. Simply click the “Notify Me” button on the product page to be alerted when we restock your desired size or color.
15. Do you offer gift cards?
Currently, we do not offer gift cards. However, we plan to introduce them in the future, so stay tuned!
16. Can I make changes to my shipping address after placing an order?
If you need to change the shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate your request before the order is processed and shipped.
If you have any other questions or need further assistance, please feel free to reach out to our customer service team at [email protected] or call 213-643-6833.